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How the IoT is the answer to all your service prayers

Consumer expectations have shifted to almost unrecognizable levels, catalyzed by innovative tech companies like Amazon, Lyft and Netflix. Previously acceptable levels of customer service are no longer good enough. Customers now expect real-time support and answers to complex questions at the ready, at a minimum.

ERP Software for Small Shops

Modernizing the smaller shop with the latest digital tools available from enterprise resource planning (ERP) software developers

For Trump Team, Advice and Dissent

Within a month of the presidential election in November, the National Council For Advanced Manufacturing (NACFAM) and the Information Technology and Innovation Foundation (ITIF) came out with policy recommendations for the burgeoning Trump administration.

Laser Takes Heat Out of Tough Tool Grinding

Cutting tool maker Shape-Master Tool Co. (Kirkland, IL) needed to expand its tool grinding capability beyond that of its conventional machines or run the risk of losing work to the competition.

Ready for Ransomware?

The nexus of cyber and physical security threats is the stuff of nightmares, and while manufacturers are waking up to it as a reality, experts worry that the awakening is happening too slowly.

Northwestern U Doctors, Scientists Outline New AM Materials for Medicine

PITTSBURGH—Doctors and scientists at Northwestern University have been working diligently for about seven years to bring new materials to clinics that handle plastic and reconstructive surgery, as well as transplants, Sue Jordan, chief resident in plastic and reconstructive surgery at Northwestern Memorial Hospital, told a crowd gathered to hear her speak today at the RAPID + TCT show.